The vast majority of our customers who have a next-generation meter do not have to report outages anymore because they are detected automatically.
If you do not have a next-generation meter yet or if you would like to inform us of an outage that is not shown on the interactive map of service interruptions, call 1 800 790-2424. The map is updated every 15 minutes.
If you haven’t done so already, you can download the Hydro-Québec app for iOS (an Android version will be released in spring 2016) and sign up to receive notifications. You’ll know when the information is updated and when the power is restored.