We are sorry you had difficulty. You can call our customer services department in the Montréal region at 514 385-7252 and press 9 for English. Our customer service representatives are trained to answer callers in English.
With regard to power outages (1 800 790-2424), our welcome message must be in French. However, we noticed that a technical problem occurs when callers press 9 before the end of the message to hear the English version. As a result, they have to press 9 twice. We are currently working on correcting the situation. Thank you for informing us of the problem.