We made a collective decision to choose hydropower to allow all Quebecers to have the lowest residential rates in North America.
Here is a comparison of electricity prices in North America:
Supplying electricity has a cost, just like any other service (cable, natural gas, etc.). It is therefore normal that consumers pay for the service they receive, i.e. the electricity they consume. Nearly 90% of customers pay their bills on or before the due date.
We are sensitive to the efforts customers make to pay their electricity bills, which is why we offer a variety of supportive measures. We offer payment arrangements to customers if they are experiencing occasional financial difficulties.
Low-income customers can also enter into a payment arrangement adapted to their situation at any time.
For customers to get the most from our support measures, we recommend they contact Hydro-Québec before they default on a payment.