We sincerely apologize that you did not have a satisfying experience when you interacted with our customer services.
We are working every day to improve our telephone service and our priority is to respond to our customers’ requests as quickly as possible.
Since fall, we have increased the number of representatives that answer calls. We are also working to increase our service hours and improve availabilities by using new technologies.
On our Web site, we have added a number of new self-service tools to help our customers manage their accounts, without having to use our telephone service.
If you would rather phone us, we invite you to avoid wait times by calling outside of peak hours, which are generally during lunch hours Monday to Friday.