When it comes to billing, no distinction is made between companies and individuals. Instead, bills are issued based on the usage made at the service address.
Provided the metering equipment installed at the customer’s location is capable of measuring power, we bill the power used, taking into account the apparent power (kVA), the real power (kW) and the minimum billing demand. This is true for both a residential rate (for domestic usage) and a general rate (for business customers). Therefore, regardless of the rate, the bill will reflect a low power factor, if one exists.
Customers with a low power factor can modify their installations so as to limit the impact of this rate incentive on their electricity bill.
For more information on the reasons why your installations may display a low power factor and the possible solutions, we encourage you to consult a master electrician or other specialist in the field.