If you would like to file a complaint, please get in touch with customer services by filling out a form online or by calling 1 888 385-7252. A Hydro-Québec representative will help you solve your problem.
If you’re not satisfied with the suggested solution, you can file your complaint online at www.hydroquebec.com (in the Residential tab, under Customer services/Contact us). Or, you can write to us at the following address: Hydro-Québec, C. P. 11731, succ. Centre-ville Montréal (Québec) H3C 6R2.
Describe your situation and explain why you don’t agree with the suggested solution. Remember to include your name (or company name), phone number, address and account number, indicated on your bill.
We will reply in writing within 60 days. The written reply will set out Hydro-Québec’s point of view and the proposed solution.