Power outages are never pleasant and we apologize for the inconvenience. Our crews work hard to restore service as quickly as possible.
To submit a claim, you can go online and fill out the online complaints form, or you can call customer services at 1 888 385-7252.
Note that Hydro-Québec is not automatically held liable when your belongings are damaged by electrical phenomena. Here are some examples of situations where Hydro-Québec cannot be held liable for damages:
- A meteorological event (e.g. : a storm);
- Voltage or frequency variations or losses, since it is up to you to protect your electrical installation and your appliances against such events;
- A service interruption caused by an emergency, an accident, an equipment failure or the activation of system protective devices;
- A service interruption or non-delivery of electricity for the purpose of maintenance, repairs, modification or management of the system, or for reasons of public utility of safety.