We’re sorry that some people have this perception.
Evidently, we are not robbing Québec customers: we are providing them with a service.
Moreover, the rates available to Québec customers are the lowest in North America.
Surveys that were recently released (in French only) to the public indicate that, overall, our customers are satisfied with our service, although a decrease in their level of satisfaction has been noted over the past few years.
Accordingly, we are always striving to improve our performance and will spare no effort to do so.
This platform is an example of our willingness to exchange with our customers and to answer their questions.