That depends on the situation.
We notify customers in advance in the case of scheduled outages, since these are required so that we can do work on the system and we plan the date and approximate duration of the outage. We leave a phone message left at the number in each customer’s file. (You can update this information in your Customer Space or by phone at 1 888 385-7252).
If we must load shed, we can’t notify customers, since we can’t know in advance since load shedding a process that involves removing a load from a power system in order to prevent or offset an abnormal operating condition (such as an overload). This action may be manual or automatic.