That is a great question. It can be difficult to understand the bill when on the Equalized Payments Plan (EPP). Here are some explanations:
Since you are signed-up for Online Billing, you get an e-mail titled “Your electricity bill is ready” which indicates the amount you have to pay and the due date. If this amount is different from you bill, it could be that you have a credit balance (amount you overpaid). Customers sometimes pay more than their monthly installment, but we don’t recommend this.
The amount on your bill corresponds to your EPP monthly installment. At the annual review the monthly installment amount changes based on the estimate of your annual consumption and the new amount you are to pay for the next 12 months is established.
I am not 100% sure what you mean about the last amount, the EPP amount. It could be the estimate of the balance at the next annual review. We assess whether you have consumed more or less than the amount covered by your monthly installments, and this balance will change from month to month until the annual review. The EPP tracking tool, available through your customer space, lets you follow your power consumption and change the amount of your monthly installment if necessary. For more information on this tool, watch the video.