In fact, in 2016 Hydro-Québec is continuing its programs designed to support low-income customers. It has earmarked $32 million for this purpose in its 2016-2017 rate application. Several possibilities are being studied, mainly to help low-income customers who have personalized arrangements to pay their electricity bills and arrears.
In addition, Hydro-Québec Distribution plans to allocate $10 million to energy efficiency programs tailored to these customers.
We would like to remind everyone that customers having trouble paying their electricity bills should contact Hydro-Québec to set up a payment arrangement and that, for humanitarian reasons, we do not interrupt service in winter.