We regret that you have that perception of our management.
Rest assured: our organization is very well managed. In addition to being audited internally by a team of controllers and an auditor, our financial statements are audited yearly by two independent accounting firms (KPMG and Ernst & Young), and also by the Vérificateur général du Québec.
As far as our rates are concerned, we have indeed had three years of successive increases, but that is not always the case. In fact, rates can also be adjusted downwards, as was the case in 2011 and 2012.
In order to determine the rate adjustments we are going to request from the Régie de l’énergie, we base our decision on the amounts we will need to spend to be able to offer electricity service to all our customers in Québec during the following year as well as on the revenue we expect to receive when our customers pay their electricity bills.
Finally, know that we are committed to limiting rate increases to inflation, and that the fixed rates we offer our residential customers are the lowest in North America.