You can recover your login information at any time if you still use the same email address associated with your access code. Just click on Forgotten your access code to recover the code. Then, enter your access code to open a session and choose Forgotten your password. Follow the instructions to reset your password. If your e-mail address has changed, or if you are having difficulty accessing your account, a representative can be of help. Call 1 888 858-7927, between Monday and Friday 8 a.m. to 8 p.m., or on weekends between 10 a.m. and 6 p.m.