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Why are you increasing your rates while announcing record profits at the same time?
Why do we pay so much for our electricity?
Why buy wind power and build new generating stations when you have surpluses?
Why do we pay so much for our electricity?
Why are you increasing your rates while announcing record profits at the same time?
Why don’t you reduce your rates instead of advertising?
When will we be able to monitor our consumption in real time?
Are the waves emitted by smart meters bad for your health?
Why can’t I create alerts on the power outages map to let residents know when there’s an outage at their home?
What software do you use to manage your system, an in-house software or one from a large software developer?
Why do I see lots of Hydro trucks at a restaurant for 30 minutes in the morning, while people are waiting to be reconnected?
What is the total cost of electricity for a comparable home located in the city of Québec and one in Toronto?
Why do you continue purchasing wind power if it isn’t profitable? Is it a white elephant?
Why are you always increasing electricity rates?
Why is the time between receiving a bill and the payment deadline so tight?
Why are you increasing your rates while announcing record profits at the same time?
Why give discounts to multinationals while the population bears increases? We are the one who paid for the grid with our taxes.
I don’t see the "CSA" approval on the smart meters. More information, please. What approval do you have and what is the number?
Why are you so quick to remove smart meters after a fire—sometimes even before the firefighters have left?
Everyone says we sell electricity to our neighbors at a loss. What percentage of our energy is sold at a loss and why?
With the mobile app, can we send you information during outages to help you locate the problem?
Am I eligible for an amount to cover the wood-burning stove I just installed?
I often see Hydro-Québec vehicles with only one person in them. Why? Are Suburbans necessary?
Why should we deprive ourselves of electricity at peak periods during winter, when Hydro-Québec does not give any cost reductions outside of these hours?
Why aren’t you respecting the social contract set forth by René Lévesque, following the nationalization of electricity? The lowest possible rates throughout Québec.
Why is Hydro-Québec the only service company that doesn’t allow me to pay my bill by credit card?
What about the losses at Bécancour?
Why do we export our electricity at less than what it costs us to generate it or even the rate we pay?
Do you remember the color of your vehicles over the years? Thanks! Mr. Hamel.
It feels like new export projects take an eternity to get going. Could the process be sped up?
Why not be proactive by cutting trees and branches that could fall onto power lines instead of waiting for an employee to pass in the neighborhood?
Will your service be less crappy and the employees who answer not just want to get rid of us?
Why only 21 days between the billing date and the due date, when the recognized practice is 30 days?
A pole broke during strong winds and damaged the roof of our building. Is Hydro-Québec responsible for these damages?
Hydro-Québec has become an obstacle to renewable energies. I worked in Baie-James and we were the best. What happened to that drive?
When will an Android app be developed so that customers can track power outages? Thanks.
Why should we have to pay for a company that is supposed to belong to us? Pathetic. $2.5 million for this ad campaign? Really! :-(
Why is your company (that’s supposed to be for the common good) incapable of paying for itself with its exports? $2.5M for this!
What are you doing to reduce the disconnection period when there are many outages?
Why does the public see you as a bunch of crooks?
You say ‘‘Welcome to Hydro-Québec’’. What % of Hydro-Québec has been sold to the private sector since it was founded and what percentage still belongs to the State?
What is the status of the project to sell electricity to New York City though a transmission line in the Hudson River?
My neighbour drives everywhere in a Hydro-Québec vehicle. Is that normal? The vehicle is always parked in his yard...
Why are your rates higher than those of other companies in Canada? You’re not a private company.
Are there hours of the day when it’s cheaper to operate dryers and other appliances?
Is it a Hydro-Québec policy to prevent customers from contacting customer service? Does the system cut calls automatically?
I’ve just read your answer. Why don’t you answer honestly? Why is there such little space for a real question?
Aside from the demands of the current government, what are HQ’s primary objectives over the next ten years? Thank you.
Why the incomplete answer on smart meters?
Smart meters. More readers. Why aren’t the periods at set dates?
Why can’t we choose the due date of our EPP payment? Middle vs. end of the month really isn’t practical!
How much of a rate increase will there be?
We are a net exporter of electricity (we have huge surpluses), do are we import expensive energy during certain periods?
Is it true that it takes more energy to manufacture a wind turbine than it will produce during its entire service life?
What are the residential electricity rate increases for the past 25 years?
With the old meters, it was easy to calculate our energy consumption per day/month. How is it done with the new meters?
What % of employees at Hydro-Québec are women?
I would like the cost of electricity consumption per month for a particular address.
Why did you shut down the Motor Weel Project???
What is the objective of the Hydro-Québec ads?
i have a smart meter, does the electric power i use cost more during peak times?
Why do we pay so much for electricity when you have surpluses???
As Quebecers, why don’t we have a say about the electricity that belongs to us?
Hydro-Québec should use more plug-in hybrid vehicles. Electric transportation is going to be extremely profitable for Québec.
If a branch is touching the wire that runs between my house and the pole, who’s responsible for it?
For the Equalized Payments Plan, the monthly amount is not high enough. Can I increase it?
I have a new generation meter. How does Hydro-Québec know there is an outage in my area since there.
How is Hydro-Québec preparing for the increase in electricity consumption that will result from the growing number of electric vehicles?
Why must we still pay a fixed charge that includes meter reading fees although that is no longer the case?
I have a smart meter. When can I get a monthly bill that begins on the first day of the month and ends on the last day?
Hello, how many days does it take after the meter reader comes by for my new bill to be available in “my customer space”?
Why are IREQ innovations not operated commercially and advertised to the general public?
I have 2 fans on all year long. Can that increase my electricity bill?
When Hydro-Québec sells material it no longer uses, can anyone bid to buy it?
Is it true that if our smart meter is defective, we are responsible for having it repaired and paying for repairs?
I have a dual-energy system and the indicator light is burned out and I can’t find the bulb anywhere. Where can I find these lightbulbs or a box?
If our exports generated $800 million last year, how much did our energy imports cost us “last year
Water heater recovery
I am scandalized by your wind turbines and Valcourt.
How much does it cost to run dryer
How to read next generation meters
why is there no power in NDG?
If I want to move, are there any costs associated with changing address and, if so, how much are they?
Which generating stations are still under construction?
When will we have new functions in the Customer Space?
What do you plan on doing with the 1.4 billion in overpayments you received?
Do you use an expert system to re-establish the network during a major outage or is this done by people?
Thermostat replacement program
Do you have the map of the areas that could be flooded in the event of an explosion at Manic-5 and Manic-2 dams? If so, how can I see them?
What are the advantages of convections heaters and baseboard heaters? Which offers the best value?
Where can I get information about increases and decreases in water levels at Baskatong reservoir?
Is there a program to encourage customers to replace their old appliances that use lots of energy?
Pourquoi faire un site Web vous a-t-il coûté 800 millions de dollars ? J’aurais pu le faire pour 100 000 dollars.
what is the lowest legal voltage that you must supply
Industrial buildings consumption
How much did it cost to generate nuclear energy compared with wind energy?
Serait-ce possible que la publicité d'Hydro-Québec qui apparait sur facebook soit en français ? Un peu de respect svp envers le Québec!
There are three growing in the electric wires near my home.
Hello, Thierry Vandal’s is listed as President and CEO. Hasn’t there been a change in senior management? Thank you. Francine
Is it standard practice for you to modify the monthly installment of my “Equalized Payments Plan” without informing me beforehand?
I leave my house empty for long periods, for example 2 to 3 months. What temperature should I set the thermostat at?
Hello, do you plan on offering more rebates on the purchase of LED lightbulbs? If so, when? Thank you.
Why do Aboriginals receive electricity free of charge, without any service interruption?
Which was contracted to conduct preliminary design and provide detail engineering services of the plants of Shawinigan Dam complex?
Is it normal to be charged $400 to have an electrical service entrance connected?
You say Welcome to Hydro-Québec, why not start by lowering electricity rates?
I would like to know if you replace residential water heaters. Thank you!
Is there a subsidized program to reduce consumption (evaluation your home)?
If your priority is supplying energy to Quebecers and only selling surplus energy to the U.S., why do we have to reduce our consumption?
Were the Hydro-Québec employees who participated in the ads paid?
Why doesn’t Hydro-Québec return the overpayment to its customers instead of continuing to increase our bills and cheat us?
Do you currently offer energy rebates for consumers whose annual expenses are high?
We leave the house four days a week. How much should we turn down the thermostats and the water heater?
WHY DO OUR RATES CONTINUE TO RISE DESPITE RECORD PROFITS AND RECORD EXPORTS.SEEMS HYDRO IS NOT VERY TRANSPARENT AND 140 CHARACTERS NICE ONE
Does Hydro-Québec support the TrensQuébec Monorail, a promising project for transportation electrification in Québec?
Why does Hydro spend its profits on videos and advertising designed to make the pill easier to swallow for consumers?
do you carry oil furnace
i'm moving. how do i cancel?
change of address
Can I pay the amount due for someone else? How? Can the account holder then request an equalized payments contact?
Change of address?
Is there a subsidy to convert an oil heating system for electricity?
Is HQ still offering courses on esotericism by a cult, courses which employees were obliged to attend and which were paid by HQ? -Witness
Will individuals end up paying a penalty for a low power factor (as is the case for companies)?
Several media outlets keep hammering away at H-Q, continually misinforming the public. Why not accuse them of libel?
I would like to know if I can have a second meter, i.e., one for my house and one for my detached garage. What is the procedure involved?
What steps need to be taken to obtain a temporary connection for a new construction on a vacant lot?
What is the average outside temperature in New York, compared with Montréal? It would help to compare their heating needs in kw/h.
What are the rates in NYC? Do they vary based on seasons, time of day, homes, businesses, plants, etc.?
What proportion does electricity represent in comparison with other energy sources on the New York market vs. the Québec market?
Thank you for better informing us. Don’t you think it’s time that Hydro develop our sense of belonging?
Do you offer mail-in rebates for energy-efficient lightbulbs?
Hi - I need to change the bank account for my direct deposit for my hydro bill
When do you plan on removing the three poles in front of Église Saint Thomas in Joliette? Thousands of duplicate poles everywhere….
I earn less than $30,000 a year. Is there a way to insulate free of charge in order to reduce costs?
Customer service by telephone
Updating my file
At what temperature should we set the heating at work?
I would like to print one of your images: http://www.hydroquebec.com/transenergie/fr/pdf/carte_reseau-2014.pdf
Under what conditions is the quality approach applied?
What procedures are used with regards to quality control standards?
How to change my mailing address?
Will Hydro-Québec be more transparent with its new CEO?
How to sign up to become a customer?
What do you hope to accomplish with this new ad campaign?
Why on your Web site is it impossible to easily communicate with HQ?
Have you ever tried speaking to customer services on the phone? Good luck! Shameful.
A tenant moved out without notice. How do I know if he notified Hydro? Is it the landlord’s responsibility?
How do you go about assessing the environmental damage resulting from electricity production?
Who manufactures the new meters?
Change my e-mail address
Why don’t you invest in wind farms in Québec regions like EDF [Électricité de France] does?
Why purchase electricity from small, private power generators and windfarms if it makes Hydro-Québec lose one billion dollars a year?
What are the mission and future orientations of the Fondation Hydro-Québec pour l'environnement?
on the new meter what does LBT stand for
What is the annual cost to charge an electric vehicle? If I go to Montréal, what is the cost of a charge?
Why are you wasting our money?
In my experience, you don’t answer.
Does it cost less to run a dishwasher at night?
Is it more advantageous to rent or buy a water heater?
What is being done with Hydro-Québec’s 3.380 billion net profit? If Hydro-Québec belongs to all Quebecers, why don’t we get some of it back?
Hydro-Québec is expensive.
Yesterday, in the middle of winter, service was interrupted from 8:00 a.m. to 4:00 p.m. Couldn’t the work have been done some other time of year?
Why doesn’t HQ offer preferential rates for Québec greenhouse growers? It would benefit communities.
Why can we get an electric shock while using a drill (7 amps), but only be slightly affected?
I am billed on a monthly basis. Will my actual reading be adjusted after 12 months?
How can we read our “smart” meters?
Hello, how much do you think my hydro cost would be if I had a outdoor hot tub in mont tremblant using it 2-3 times per week year round? tx
Is there a “cover charge” to view the video?
With the dual-energy rate, the savings are indicated but not the increase in cost for consumption at a higher rate?
Bill to be paid?
Energy Star Program?
Should I cover my water heater and does it lose its energy efficiency after 10 years?
Is it true Hydro-Québec must pay out about $1 billion annually to purchase electricity that we cannot use and/or sell?
Do we export to Massachusetts and New York State? If so, what’s the average selling price per kW/h? What are the figures for 2014?
How do I know if my new meter is properly calibrated? Does Hydro-Québec have to carry out periodic testing?
Has the U.S. federal government recognized hydropower as a green source of energy?
At what telephone number can I reach you?
the cost to dehumidify a basement
Hello, do I have to cancel my electricity contract if I’ve sold my house?
There are a lot of power outages in my sector of Lac Chaud (La Macaza). Why isn’t there any tree pruning?
Why is it so hard to find work at the Romaine jobsite?
Are you going to have another big project in the future (for example, dams, transmission lines, etc.)?
What is the annual electricity cost of a 60 W lightbulb turned on 10h per day, compared with a LED bulb?
There are rumors that you want to privatize distribution.
The number of employees has gone down by 2458 since 2011. Why is your goal to employ the fewest people possible?
What do I do with my fridge from the 1970s?
I changed the windows of my building last year. Is there an assistance program?
Why does Hydro-Québec accept all customers? Even those who can’t even write a question properly on this site?
Is it true that employees have an adaptor they plug onto their meter to reduce their electricity costs?
How can I get my account statement?
What percentage of all of Hydro-Québec’s income is attributable to residential customers?
Why are the number of Hydro-Québec service outages 4-6/year as compared to 4 (TOTAL) during 25 years of living in Toronto, 1988-2013!!???
How do you get information about an outage during an outage? No radio, or television, or Internet, low cellphone battery...?
How can I find the consumption estimate for a home I want to purchase?
I’m signed up for the EPP and I have a new meter. Why can’t I see my monthly consumption on my account statement?
HQ has an ad in bus shelters saying unplug your devices to save money. Don't just put them off. Do you have and English version? Tks
Do you have discounts to help us save energy?
Assistance program for commercial building lighting
New meter technology?
WHAT IS THE LATEST INFORMATION ON THE SMART METERS AND PROPANE TANKS
Can I pay my bill online with my visa
With regard to high-voltage transmission lines, is it feasible to place the lines higher instead of clearing the area below them?
If you receive an electric shock, is it good to take iodine?
Are you soon planning to provide information regarding "consumption/generating by energy source" from across Québec in real time?
What are the factors determining the export price and does this price vary according to the customers supplied?
Why are we paying so much in our province ? Why to you have so many people that can not afford to pay there accounts ? H,D. huge net profit
Why do we not get better rates since we produce product here in Quebec ?
Could you explain why we are all paying more since you changed the meters, even though the rate hasn’t increased???
How dangerous is it for children who play on top and around hydro boxes?
Why did you close your overhaul workshops for breakers and transformers in Varenne and Trois-Rivières? Is it more cost-effective to buy new material?
Does Hydro-Québec own Hydro One?
Bonjour Hydro :-). Question. Le circuit électrique appartient à qui ,Hydro-Québec , ou c'est une entreprise privé ?
Why isn’t the amount debited on the same day each month? It is pushed back a few days every month.
In the room where my dryer is, should I open a window to keep the heat in or leave it closed?
What temperature should a Cascade 40 be set at for domestic use?
Will you restart the TransCanada generating station in Bécancour? What is the cost of not running it?
Changes to account
How do electrical phases work in a house?
Meter reading dates
Where can I find eco-friendly showerheads?
What’s the estimated annual electricity cost (including heating) for a one-floor, three-bedroom bungalow with a basement, built in 1960, with 3 adult occupants?
Will the Grande Baleine project come back on the radar?
Why lie to the public about radiofrequency emissions? You use diathermy as a radiofrequency.
We have tree growing in our yard.Almost touching the wires. Is it up to use or Quebec Hydro to cut the tree? There is a pole beside the tree
How many stations do you have that are not connected to your power line grid!
There are wire connectors outside a home (on the service entrance). Can that be dangerous?
Does Hydro-Québec currently have a campaign in Saint-Constant to replace R22? Two representatives visited me yesterday.
Since electricity (heating) has long competed with fuel oil, why have electricity prices not decreased recently, like fuel oil?
What is the electricity consumption of a Chevrolet Volt?
How far from a transformer can I build?
What do I have to do to receive my bill by e-mail?
I have been renting a 40-gallon water heater for four years. How do I cancel?
Heating a garage at 110 or 220
my smart meter is sending buzzing sound all night and will not let me sleep.
Do you cover the cost for the installation of propane stoves? I live on Îles-de-la-Madeleine. Thank you.
What is the total cost (development, maintenance and operation) of the "Welcome to Hydro-Québec" project?
You skated around Denis-Longueuil’s question about the additional amounts charged under the high-priced Rate DT?
Can I view my smart meter reading online? If so, how?
how to open an account
If my electrical box is shut off, how much will my monthly bill be?
The power went out during Christmas and I lost $125 worth of food. Can I be compensated?
Can I pay last year's balance up front
How do I add a name for billing purpose?
death of a customer?
Will there be a rebate program for lightbulbs in 2016?
would Hydro Quebec support and finance me in developing MY VERY OWN UNIQUE idea of harnessing solar energy? Kirby,Montreal
Why does Hydron Quebec in Papineauville own the shoreline of my property?
Hydro-Québec makes huge profits. How much are these profits? Why not lower the rates instead of passing on this hidden tax to the government?
You have 2 new jobopenings posted on Indeed
Meter reading moving?
My daughter has developed arthritis because of the next-generation meter, and we have a doctor’s diagnosis to prove it. Are you going to compensate her?
Is the telemetry port on the meters available to customers to read their home consumption?
Do you pick up old freezer
What is the power of the short waves emitted in the frequency band used by next-generation meters?
I would like to know the power density!! The strength or intensity of the magnetic field! The intensity of the electric field.
Lost power from 9 p.m. on Sunday, January 31, until Monday, February 1, at 3 in Laval-Ouest.
Pre-authorized debit form
Do next-generation meters allow for different rates based on the time of the day and the day of the week?
How do I notify Hydro-Québec of a move?
Is the link across the river at La Gabelle open?
Where can I apply for a job at Hydro-Québec?
Where should I call to find out the annual electricity consumption for a home I have visited and wish to purchase?
How do I remove my name on an account?
someone told me that running the dryer cost me the most in hydro. Is this true? is it expensive to run the dryer
At what time during the day are rates the highest?
Can I change the date of my monthly payment?
How many customers have asked for a non-communicating meter and how many meters have been installed?
Did Hydro-Québec notify customers in writing of the risks related to the hasty installation of its meters in old sockets/bases?
Can I have the meter and line location changed on my house. It is on the front and I am redoing the exterior of my house.
Who owns the wind farms, Hydro or another company? Who oversees the environmental regulations at these sites?
Why are owners of 400 amperes or more penalized by this project, since they can’t opt out?
Can I have a copy of my bill for the period covering May-June 2015?
I have electromagnetic sensibility. Could you program the meter to emit data once a day or once a week instead of thousands of times?
I don’t want a smart meter on my house. Why does Hydro-Québec allow my tenant to accept one?
I would like to guide landscapers to consult your list of accredited contractors who can work near a conduit.
$5/month to read a non-communicating meter? The reading is already included in the fixed daily charge, as seen on TVA. We want to choose, not pay double.
What type of batteries do you make?
We live close to a router. What are this router’s power and frequency emissions?
How do you recycle batteries?
Have you encountered problems recycling? If so, what are they?
Why not have kept the electromechanical meters like California does?
Managing my rental units
Are there fees for a move?
Are DEL lightbulbs less efficient when it’s cold, like spirals?
Since we have smart meters, can we track our consumption on our phones and tablets?
Why don’t employees drive electric vehicles?
what is advantage converting from natural gas to electric furnace
Hello. In Lanaudière, which municipalities near Joliette have outages or service cuts the most often?
With Rate DT, customers are penalized during peak hours. Retirees, who don’t have my schedule, are advantaged, right?
Why calculate average radiofrequency emissions? I’d like to know the POWER of the RF emissions when the smart meter is transmitting.
What regions are most at risk of power outages?
Why can’t I supply my meter reading myself to reduce the reading costs? You could double-check once a year.
I have 3 x 1000 watts heaters. Thermostat set at 15 degrees. Is there's a formula for me to figure out how much I'm consuming?
Why do people who want a non-communicating meter have to really insist? And why does it take so long to get one?
Is it true that customer services would be 24/7? Will you rehire the employees who lost their jobs?
Hello. On TV, employees welcome people at a branch. Is this for real or is it only for the ad? If it’s true, how can I make an appointment? Thank you.
When will the outage in Beauport, Montmorency sector, be repaired?
End my contract?
What will the trend be for residential rates in 2016?
Where can I download my 2015 bills?
Will smart meters be able to communicate with new home appliances and know our habits?
Is there a way to estimate consumption for a business?
Could smart meters be used by telecommunications companies to transmit their own services, following agreements with Hydro-Québec?
Mr. Vézina, 800 million dollars’ profit in exports? When will we see our bills go down instead of up?
As a monopoly, why are you using public funds to advertise?
Does the government subsidize solar panels? Does HQ buy the energy surplus from residential solar panels?
How can I see my electricity cost and anticipate any increases?
Is it true that you are removing smart meters or is it just a rumour? Thank you.
Why is it always the regular people who have their rates increase instead of companies and the Americans?
Does Hydro-Québec still offer subsidies for the installation of electronic thermostats?
Do smart meters allow you to bill my consumption according to the time of consumption? Do you use them for that? If not, when?
I’d like to get my bill at the end of the month. I keep paying interest on it?
When will HydroQc promote the installation of solar captors and storage batteries for residences and "plexes," reducing need to damn rivers?
Why is it that even after the huge employee savings with the new meters, electricity is still expensive?
Is it dangerous to install a smart meter less than 2 metres from a propane tank?
Thank you for all your help. You are a fantastic team!!!
Why not invest our power in greenhouses to help the province’s economy?
Question AN Do we have to buy a new meter if we change to a dual-energy (oil-electricity) system, or do you supply it?
Mr. Martel, in your BTMM speech, why did you mention that IT “is expensive”? Did you mean that it would be better to go private?
Apple products (watches, iPad Pros, iPhones…) are apparently popular at HQ. Don’t you think these are luxury products?
How many external IT consultants do you have? What ratio do you expect to have in the near future?
Cottage on EPP. Why charged same amount for 12 months when no electricity used from Nov-Apr & the main breaker is off.
Can I install a second meter on the same account for a building detached from my house, connected by an underground cable?
How come no one ever comes to read my non-communicating meter and yet I see Rs for actual readings on my bill?
Hydro says the routers have a range of kilometres. But Hydro also says the emissions from routers don’t reach the houses only a few metres away.
For the same period of time, does an oven consume as much electricity if I set it at 200 or 400 degrees?
What are the objectives of the “Welcome to Hydro-Québec” campaign?
Every month, the billing date changes and moves closer to the date before. We used to get the bill at the end of the month, then we got it on the 24th, and now on the 19th. A fixed date?
Is it true that electricity is more expensive during the day than at night?
Can I reduce my monthly EPP installments? I can only increase it in the Hydro-Québec Customer Space.
The lights in my home often flicker intermittently and we are not doing any electrical work. We don’t know why this is happening.
I have no trust in this public corporation. When are you going to be honest with Quebecers about your rates?
Why do I have to pay for readings by an employee that doesn’t come read my meter?
Cell phones and microwave ovens are not on 24 hours a day and Canadian standards are the lowest in the world, right?
How much does it cost to run a clothes dryer for a year?
how much does a normal garage consume
Why limit questions to 140 characters? The character cap does not leave a lot of room for sentence formulation and expression. It does not l
Are there subsidies for electronic thermostats?
Hello, I would like to know why smart meters must emit waves several times a day ... while billing is every 2 months)
Hello, I would like to know why smart meters must emit waves several times a day ... while billing is every 2 months)
Glad to see you on line,using wind power generator is one option, would be nice to see in our region of Kangirsujuaq, Quebec.
Where would I go to see archives for Bersimis one (Labrievile ) and Bersimis two
Why does HQ change the date of direct payments? I would like my payment to be made on the first of the month and not on different dates?
LISTEN! Stop playing word games. The reading fee is the same for old meters and non-communicating ones, it is in the fixed charge, right?
How do I read a next-generation meter?
Do you care to explain why you advertise on TV when you have no competition? I’m outraged!
Sir I want to know that why my electric Bill is too much
Do your rates ever go down or do you need to line the pockets of your highly paid, not very good decision makers?
My research tells me that a standard cord of firewood equals about 1,500 kW for about $140 in electricity. Is that acceptable?
Do you have renovation subventions?
Why has our bill almost doubled since we got a smart meter?
Why do I run out of hot water when I have a new tank!!
How much does it cost to underground my power line?
Why not give greenhouse producers the same rates you give wealthy companies like Rio Tinto?
Hello, how many lightbulbs are there in your logo on the building located on boulevard René-Lévesque? Thank you.
Îles-de-la-Madeleine: why do you continue to generate electricity using oil? You could deliver power by underwater cable with no spills!
How come everyone I know has had their rates go down but mine’s gone up?
When will trees be planted in the Rue Champchevrier sector in Anjou? We are stuck with pollution, heat and noise. Thank you.
Those are some nice words in the title, but we have no decision-making power when it comes to the rates you charge us. How about a credit when power gets interrupted?
How much does a spa running year round at a temperature of 85, when not in use, increase a monthly bill?
How can we get in touch during a power outage if there is no electricity for the Internet or cell phone reception outside of urban centres?
Can I add an electric heating element to an oil furnace with a heat pump?
Where could I find a specialist to check from where in the house I am loosing heat?
Can we have online access to our electricity use? We have a condo.
My heating is higher than other houses here that are even bigger than mine. I want to know why? Is Hydro stealing money from me?
How much I have to adjust the temperature of my garage?
Can you please let me know if there are special rates or discounts if I install a geothermal system for heating in my residence.
I currently have a gas heating furnace and water heater. How can I convert to an electric system? - Richard, Dollard-des-Ormeaux
With smart meters, will it soon be possible to track our daily consumption through our “customer space”?
Is there a device that calculates the consumption of things like a toaster, iron, lightbulb…?
With the new smart meters, why does it take bills more than 60 days to arrive? That problem should have been solved.
We installed a heat pump last summer for our pool and our electricity costs have doubled. Do you have any advice?
What is happening with Hydro-Québec’s invention for cars? Do you have information on this subject? Are there any companies working on it?
When electric cars are well established, will Hydro-Québec put up the prices the way the oil companies do with gasoline?
Why do I pay $165 a month when I used to pay $98 4 years ago and I haven’t changed my habits.
How to save the most electricity and what costs the most? How do I use less and pay less?
So do it. Accept credit cards for monthly installments. Who wouldn’t want that?
What are Hydro-Québec’s offers to reduce water and electricity consumption?
How much does an electric car cost per km?
I want to understand the new meters! There are numbers that come and go and we can’t figure them out. Explain it to us!
Which LED bulbs should I choose?
Why don’t you invest more in transportation electrification in order to use our electricity surplus?
so if i washmy clothes by hand how much will i save per year and is it cheaper to wash dishes by hand or dishwasher cost of tv and computer
Bravo for the project to view my consumption in real time in my customer space!
Would you consider joining the open data movement, so that developers can design new applications?
I want to know why you change the amount payable even with the equal system?
I own a bungalow. What is its normal electricity consumption during winter and summer?
I own a building with 5 rental units and a central heating system. Would my tenants pay less with individual baseboard heaters?
Regarding dual-energy meters, does the wind factor influence the reading of different rates?
Do you offer a service to estimate our electricity consumption? Ours is very high and we don’t understand why.
I would like to change my payment bank account without waiting hours, please.
Has your project to cut off hot water tanks been cancelled?
I always wondered who pays for the stolen hydro when a cannabis grow op taps in to by-pass the meter and is busted by the police
Is it true that the new meters read consumption during peaks, instead of the average, like manual readings with the old model?
When you say "North America", which countries do you mean? Is Mexico included? Because it is in North America. Thank you.
It would be interesting if your page adjusted to panoramic modeVo. It would make for easier reading.
Why do you make us enter our e-mail address TWICE ? Surely you can read!!
I have purchased an outdoor jacuzzi and have it set at 102 degrees, can you tell me the annual consumption.
If one is on the equal payments plan, when is the adjustment made
Why try to fool your customers with your false advertising? The increase in revenue will only help your executives get bigger bonuses
I won’t be home for three months this winter. At how much should I set my thermostats?
How can I track my consumption in real time?
Theoretically electricity costs 0.5 cents/kWh. I have electric heating. It costs me 10 cents. I can’t heat my house for 05 cents.
Why are there so many power outages? Why don’t you underground the lines instead of investing in useless projects?
Do Hydro-Québec’s rates vary based on time, as seen on the internet (more expensive between 4 p.m. and 9 p.m.)
Why did my bill double with the new meter?
Is it better to turn off hot water tank when gone for one week
I’d like to know at what times of the day power costs 8 cents and how you calculate how much to charge us for electricity.
Why do so many people hate Hydro-Québec?
Energy Star says we should seal HVAC ducts regardless of where they are located. Do you know of a way to seal ducts inside walls and floors?
Where are we with electrifying transportation: trains and light rail? Shouldn’t Europe be an model?
Hello, is the dual-energy rate only available for oil? Is wood also considered a fuel? Thank you!
Images and text are very well done. Thank you.
who pays for hydro stolen by cannabis grow ops,the consumer or is it written off so the consumer pays in the end
I now receive a bill every 2 months. How long do I have to wait to be billed monthly or on an equal payment plan?
How much can you save by replacing hot water heaters?
Why does Hydro-Québec have to carry out a study to find a solution to billing on the first of every month? That’s frustrating!
Thank you for your answer regarding self-generation. Is HQ considering subsidizing this type of power generation ... like in Ontario?
Hello, I would like to join Mike from Brossard in asking you to take credit cards. The SAAQ accepts credit card payments for online transactions! Thank you.
When someone has an outstanding balance with you, why do you accept a payment agreement but you refuse the EPP?
I have a monthly plan and would like to receive an up-to-date statement of my consumption. Thank you.
On your home page, the CEO’s name shows as Mr. Vandal. WHY?
Why do billing periods vary? Why can’t a monthly bill be done on the same day of every month?
Why doesn’t the Hydro-Québec minister offer lower rates, which would attract investors to Québec?
how do i sign in
For the Îles de la Madeleine, if there is a good place to install wind turbines, I hope you will do it.
Why doesn’t Hydro-Québec respect the rates approved by the Régie de l'Énergie? 140 characters or less!!
Do you have renovation subventions?
How do I estimate the electricity consumption for an apartment (2 1/2) on the second floor of a four-storey building?
Can businesses opt out of the smart meters? If not, why not?
Fantastic $800 million + profits, but exactly how does this profit benefit me & fellow Quebecers? Where is this profit allocated? Thanks.
Why doesn’t HQ subsidize converting heating systems from oil to electricity? This would reduce GHG emissions in Québec.
I would like the 514 or 450 business number since I am in Florida.
Can the smart meters measure how much I'm using during the peak periods ?
What do I do if I think my bill is really expensive? Thanks!
Hi, there, how can I find the last three year energy bill record ? I need to send them to government,
Can I trust my communicating meter to inform HQ of a power outage, or should I also call it in?
How must does it cost kill watt
I would like to watch a TV series on your generating stations (environment, construction, capacity, etc.). Is that possible? Canal D.
We don’t hear much about the famous Wynne-Couillard purchase agreement with Ontario anymore. What’s happening with that?
we are on equal billing. when will you re-instate the monthly info as to actual vs budgeted costs on the upper left side of the bill?
When are you going to take off the elecrtrique meters that are no good for our health.
Why has my monthly electricity bill gone up by $10.00? Thank you. It seems like a big increase.
When calculating a bill, does the first tier of 30 kWh/day still apply?
Becoming a permanent customer on a private road. How to connect a building in the country?
We know that smart meters emit harmful radio waves. There are installed near my apartment and I’ve noticed a deterioration in my health over the past five years. I’m sure the meters are to blame.
I would like to know if it is possible to rent a "water tank" that is fairly smaller than my present large size tank...(like my daughter"s
How can you say “Welcome to Hydro-Québec” when none of your Web sites provide information on how to meet a representative, etc.?
have a non-communicating smart meter. Can I read my own meter to save on the reading fees?
The first 30 kilowatthours are easy at a lower rate than the following. At what time does your “day” start? Thank you.
Is it more economical to leave the thermostat at 21°C all the time, or to lower it to 17°C or 18°C at night or when we’re at work?
What do you say about Manitoba, where electricity costs much less that Hydro-Québec’s?
What is cheaper to leave my heated wire on all day ? Or to put a timer when I'm away and sleep time? Surface is 400sf 10" concrete slab.
Access to meter to see consumption online
My motion-activated light hasn’t worked since December 7, 2014, when you replaced your meter.
Why don’t you recommend the installation of a non-insulated tank to preheat cold water before directing it toward the water heater?
What’s going on with Manicouagan and its dam? We don’t hear anything about this project anymore!
Does radiant heating on the ceiling consume more than ordinary baseboard heaters?
If you’re leaving a room, when is it economically/environmentally worthwhile to turn down the thermostat? For how many hours? And how many degrees?
Why does it say patent pending if this smart meter is recognized?
Wind power is very expensive and unnecessary. You say it’s a choice made for “regional development reasons.” That’s got a strong whiff of the PQ about it.
When will you add a section on your Web site to show our daily consumption?
i just purchased a chalet and would like to know if there is any way to monitor and verify if there's a power outage remotely from my home?
When will Hydro-Québec be sold to Power Corporation?
Hello. Why can’t I pay my bill through automatic debits from my credit card? It’s not a payment option. Thank you.
If every family runs their dishwasher at 8 p.m. like we do, won’t that create a peak period?
I would like to buy a greenhouse and grow trees in it. Is there a possibility of a lower electricity rate, to help reduce production costs?
Why limit question to 140 characters? Are you afraid of compromising information?
Better to use my heat pump instead of heating when temperatures are below 15°c?
What is the ideal temperature for an unfinished basement?
where do I call to get someone to speak English to me. All the phone lines only respond in French. Especially emergencies
Hello. With heating oil at rock-bottom prices, why are you continuing the dual-energy rate?
My spouse shuts the bedroom doors during the day to save electricity. Is that the right thing to do?
Is it dangerous to park a car under power lines when there’s freezing rain? For example, in the Galeries d'Anjou parking lot.
I often hear a bang from the station on Rue Taniata in Lévis and I’d like to know what causes it. Thank you.
How much does a lamp post consume in the industrial area?
Why do I have 125 V at my home since the new meter was installed instead of 115/120 V which is the standard?
Electric furnace on low all the time or full blast when it gets cold? It often starts up at -10 and below.
Is it preferable to keep my spa at 102 at all times or reduce it to 96 until I use it?
Why is Thierry Vandal eligible to a yearly pension benefit of $452, 000, indexed?
What are the specifications of the high-voltage line that runs by the following address: 310, 3e rang sud, Saint-Charles-sur-Richelieu?
In percent, what is the average capacity factor for wind farms in Québec?
Smart meters can be read remotely. Can you set up a meter-reading schedule and inform your customers?
How much money are you losing because of the additional cost of producing 3200 MW of wind energy?
I’d like to know, with an electricity and natural gas dual-energy system, at what price ($/l) is gas less cost-effective than electricity?
How many litres of water have to go through a turbine (in LG2) to boil a cup of water?
How do I get a day and night rate for my home?
Hello. Why do Hydro’s bills continuously change their due date?
Why is it that in your ads, the Hydro-Québec employee welcomes his customer outside the building? Has Hydro-Québec become that opaque?
What time should I run the dishwasher?
If I turn down my thermostat by 3 degrees and keep it at 18 degrees for 8 hours during the night (and at 21 during the day), how much can I save?
Do we have a three-phase or single-phase electrical system?
I am moving soon and would like to know what information I need to give you. Thank you!
Since the "smart" meter has been installed, everyone in the house has been getting headaches!!! probably because of the emitted microwaves?
New residential connection fees
Why did you remove the actual consumption amount on the bills?
Why is electricity cheaper in St-Hilaire? My sister used to have a big house and she paid half as much as I did.
How much does my water heater consume while I’m on vacation?
1500 watts - what is the cost per hour
Why do you subcontract wind power generation when you are the government-owned corporation responsible for energy?
If I have 10 pieces of ice and 11 apples, how much electricity would it could be to make 4 crepes on the roof? Purple
Why does nothing display when I try to open a residential session with Chrome? The page is blank.
Number to call at Hydro when there is an outage
We are continue to have power outages in our area. I would like to have history of the power outages in our area for the last three months.
My account shows a balance. Should I pay it and when? Thank you.
Can you tell me why we pay so much for electricity when it is produced here and we sell it for less to the United States??? That’s not right :-(
How can I save energy and money on heating?
When will you answer specific questions as opposed to providing general information?
Are there smart thermostats that can be controlled with an iPhone?
Where can I find out about tree pruning and make sure beautiful trees don’t get damaged or cut down?
What’s happening with the 200 MW in wind energy planned in the last tender call that had to be developed by Hydro-Québec?
When will you offer an app that provides real-time information on consumption peaks, reminding us to make an extra effort?
Why does it cost me less with my new meter? Will Hydro-Québec refund me for the amount I overpaid for 30 years?
How do I find out the balance of my account to know if I owe you money or you owe me?
What is the $25.20 fixed charge I must pay this month? I moved in May 2015.
Can a manual reading of a non-communicating meter be taken from the truck of a meter reader, parked near my home?
Why does Hydro-Québec refuse to confirm in writing that non-communicating meters do not emit and radiofrequency?
Your consumption chart is wrong. It costs us more in summer (absent for 2 weeks and we turn off the hot water and the freezer)
On my bill, if I make equalized payments, how can I pay the balance immediately before the end of the year?
What happens with a non-communicating meter when the owner sells their home?
How much electricity does it cost to use a 50W halogen that is on 8 hours a day, vs. a 6 W DEL, please? Simple answer in $$ please.
Do we have access to the grid in real time like Nationalgrid (UK) does? http://realtimeweb-prod.nationalgrid.com/SystemData.aspx ?
Can we split in three the bill for the basement where the lockers are?
Am I able to find out comparables of what other people in my area are paying per month? I am paying a lot and would like to reduce my bill.
How do we check the calibration (accuracy) of the new digital meters?
Are the digital residential meters able to do time-of-day billing? (If or when it comes?)
Does an air exchanger consume a lot of electricity, and how long should I keep it running every day?
If we chose not to have a smart meter, can we change our mind now, without being charged a penalty?
Our economy depends solely on oil. Why doesn’t Hydro-Québec export more electricity?
Hello. I have a dual-energy system. Is there a subsidy to switch to electric heating?
At what temperature should I leave my basement throughout the day when we work and no one is home? I set mine to 17 degrees.
What is the oldest generating station in Québec?
Is it more economical to heat with a heat pump than with electric baseboard heaters?
Given its expertise, does Hydro-Québec have hydropower generating stations outside Québec?
Why can’t we use an e-mail address rather than an access code on our Customer Space?
Can I have a fixed rate?
How can we participate in the voluntary program to cut off our water heaters?
In a new construction, can I continue my monthly payments since there isn’t a consumption history yet?
Why am I paying more since the new meter was installed? Don’t tell me the winter’s been colder this year.
Are there times of the day and night when electricity rates are lower. Can you tell me the different times and rates. St Lazare quebec
Hello. I am almost always absent and so is my partner. We spend all weekends outside so what explains my bill of $200?
How can I calculate the cost of a 60-W lightbulb left on 24 hours a day? Thank you.
Why does it go off so often, just like the 1950-& 60's. It was good but we are back to not trusting during a storm or heat. Why again?
Quel est le tarif consenti pour les parcs éoliens du Québec?
How do I know if work was done on my meter?
My latest bill mentioned "estimated consumption." It is not the first time this has happened since I had a smart meter installed. Why?
I need to add another address to my account
Your answer does not satisfy me. I don’t have a washer or dryer, hot water is included in my rent and I still live alone. See my previous question.
It is cheaper to always leave an LED bulb on or to turn it off and turn it on again shortly after? Thank you.
Why do you charge us a fixed rate of $25/month since you have no competitors and we can’t buy from anyone else?
Right now, I pay the dual-energy rate, electricity and fuel. I had a slow-combustion wood stove installed and I want to change my two-rate meter.
My bill increased from $95 to $256 per month. A pump in a well is defective. Could that have an impact on my bill?
Can you please explain how someone's Hydro Bill can go up by $40.00 more a month??, I'm outraged by this, considering we didn't have a DRYER
Is there a way to connect a generator to my breaker box so that I can switch breakers on / off depending on my electrical requirements.
Is the "DT" tariff (dual-energy) available to small (3-unit) condos with shared hot-water heating systems?
Should we turn off our laptops and printers after each use or leave them in standby mode? Thank you.
At how much do you estimate the consumption of an additional adult in an apartment?
Which is the least expensive dual energy or oil?
I live very far form Montréal and I want an electric car. Why not have fast charging stations every 100km between downtowns?
We have confidence in blue hydro quebec trucks fixing any problems but less with operators in orange trucks. Who are they?
I have heat pumps and oil heat with oil so cheap should I go oil only for a while until oil goes up or is heat pump still less expensive pls
I wasn’t at home in December 2015, and my bill was the same as in December 2014. Why?
Is the special for a low-cost refrigerator still in effect?
The new smart meter is in my kitchen. I suffer headaches and nausea becasue of it. Why does Hydro charge to use the old reader?
New house and I find that it isn’t well insulated. What to do?
Absent from the house (6am-8pm) I supply my meter reading but I pay meter reading fees. Isn’t that a bit much? Can I be exempt.
How much does a 150-watt sodium lamp cost a year?
I’ve had a tankless water heater for two years. Am I eligible for the new program involving water heaters?
When you say that frequency is set at 60 Hz, how precise it that (in %)?
Rate DT favors those who waste the most energy (air conditioning) when we want to reduce peak demand in winter.
Could you please give me the residential rates per kilowatt from 2006 to today. Thank you for the information!
Are we using less electricity than we were last year at the same date? Please help us save!
How much would it cost to change from a 60amp to 200amp service. And how much to relocate the meter base to the outside. Thank you
On the monthly bill, why did you remove the balance remaining after the payment to be made?
How can I stop equalized billing?
I cannot get into my account anymore. I have misplaced login info- pls advise
Why do we pay so much for electricity in Québec, since it produces hydrocarbons?
I’ve noticed that every time rates go up it’s for paying huge salaries to managers.
The phone service with a Hydro-Québec employee was painful, he told us to take a hike. Was it better before?
Show me bay James l wonder how it looks like.
Send me the policies and measures dealing with your obligations to clear vegetation from your lines and Bell’s lines please.
Why are you spending our money on a TV ad?
How much does it cost to run the dryer at Rate DT (higher price) for an hour. A little dispute between my husband and me.
When you decide that a house uses a lot of electricity, do you take electric vehicles into account? I plan to have two.
Does it do any damage to your hot water heater if you turn it off for 3 months while you are away?
With differences in temperature (very hot days followed by very cold days), can Hydro-Québec find solutions for overcharging?
From May 1 to October 1, I close up my condo, a 4 1/2 on the third floor. What do you suggest? What should I shut off? Water, hot water tank, heating?
A private 600-ft line between the meter and the house. Could this distance cause my bill to go up?
Hydro is increasing 4% to develop wind power. Why? Ontario closes Niagara to subsidize wind at 5 times cost. We'll do the same.Paul Hinch
Why does it take all morning to reach the temperature I want? (from 19.5 to reach 22 degrees?)
Are our rates lower than Manitoba’s? Is it true throughout North America?
Why is electric field under Hydro lines my street > 200 while others < 60 Hz? We are EMF sensitive - can you help us mitigate?
Could you tell me how much it costs to use a bread maker? Or how I could calculate it?
I bought my condo in 2010 and I used to pay $68 a month in electricity. My meter was replaced two years ago and now I pay $95. Why?
Why install many wind turbines in the areas of St-Rémi, Ste-Martine, St-Isidore and Mercier?
Why aren’t the most destitute protected against having their power cut off?
How much would it cost to buy a kWh from the gas-powered plant in Bécancour?
In current dollars, what is the 2015 generation cost at LG2?
When the Churchill Falls supply contract ends, where will you get the missing energy?
At what price is oil cheaper than electricity?
If my rate is $0.0938/KWH, how much does it cost to have 1,000 BTU?
I’ve just returned from Costa Rica. They have next-generation meters; they’re more advanced than us despite what we might think.
would like a tree branch cut
Looking for imformation & photos about my father Victor Parsons He worked 1950 s in Labriville bersimis 1&2.Worked for Hydro 1950 to 1980s
Do smaller cooking appliances (slow cookers, toaster ovens, electric pans) consume more energy than an electric stove?
Hourly cost to charge a small 2014 four-door car
I would like to opt out of the dual-energy mode. Can this be done remotely?
What type of heating uses more energy: convection or a furnace (centralized heating)?
What are the levels of your reservoirs?
Why is my bill so high
Is there a difference in rates if we don’t consume electricity during peak hours?
Is electrical heating the most economical way to heat a home in North America?
Do you have a list of the daily cost to run the various appliances and devices used in a single-family home?
When there is a planned outage, only one of the seven tenants is notified by telephone. How can we correct the situation?
Why not have bills at a fixed date once a month since we have smart meters?
Can we search using keywords in the questions and answers of the http://welcome.hydroquebec.com/ site?
What a great idea to put all of these exchanges online! Bravo! :)
like to review my payment plan useage
Which regions and municipalities can take advantage of Rate DT when the outdoor temperature falls below -12 or -15 degrees?
What are the conditions regarding the installation of 600 volts in a residential garage?
Why do we have to pay for bonuses? You’re already highly paid.
Why give a severance package to a president who doesn’t even complete his mandate? Why is the company so poorly managed?
Why sponsor Montréal’s soccer team that belongs to the Saputos, who are very rich?
Why do you ask people to change their old refrigerators if that only saves them $6 a year?
Hello, I would like my next house to be solar powered. Do you have any suggestions?
Given the mild weather these past few months, will you lower your rates?
What is the status of your study on electricity meters located close (too close) to propane tanks, further to your survey?
Hello, Will recognize the contribution of your employees (no only bosses) with all of the profits you make? Thank you.
Can a 58 year-old be hired by Hydro Québec?
I’d like to know how much I consume specifically for heating. Thanks!
Why buy electricity when we already produce it? We bought electricity from Rio Tinto when we were in lockout and we didn’t even need it.
Why do we have government-owned corporation as badly managed as Hydro-Québec? Managed by incompetent people. WHY??
Do you offer a home evaluation service to estimate how much electric heating would cost me? Instead of oil heating?
You sold GR10q 55w V529 bulbs. Where can I find Viva TC55w 2700K Cri82 Gr10q neon lights?
Am I responsible for any unpaid bills for my new apartment?
Is it really cheaper to have a dual-energy system? Because we pay more in cold weather, but we consume less in cold weather!!!
Why doesn’t Hydro-Québec buy all of its products in Québec, even if it sometimes costs more?
We changed our oil furnace to an electric one with a heat pump. Do we need to inform Hydro?
I live in Morin-Heights QC. Why do we have so many outages, regardless of whether it’s sunny or we have a storm. And I don’t have 140 characters. Thanks.
when the refrigerator cooling starts or Microwave starts the light dimmed and flickering. please tell me the how to fix? who could help me?
I’m going to install three Tesla Powerwalls to generate all of my electricity. How much will I still have to pay Hydro-Québec?
Could you have your texts edited and the mistakes corrected before they are published??????
Hello, I heard that Hydro Quebec has discount plan for Syrian refugees settling in Quebec (20$ discount for each bill). Is that right?
Hydro-Québec bills me $5/month for meter reading, but the meter is read once every two months. Is that normal? Or is it dishonest?
What is my approximate monthly amount I should expect to pay in future.
How can I run the pump for my artesian well during a power outage?
How do you calculate estimated consumption? I only reach your estimated amount 20 days later.
One day, would it be possible to replace the (horrible) wooden poles straight out of the Old West with something more attractive?
Ways of reaching Hydro-Québec
I have a 1500-W 100-V infrared space heater. How much does it cost me per hour to run this device?
What is the lowest temperature a house can be left at if it is empty all winter?
Why is there a lot of current fluctuations in my home? It must not be very good for my appliances and devices (fridge, television, spa).
Why is it that trees identified as needing to be cut near power lines still haven’t been cut?
Your pilot project featuring time-of use rates was inconclusive. Why is it working in Ontario?
Where do we call to have a budget plan?
I would like to have my former meter back (generation installed in 2011) without additional monthly fees. What can I do?
I find it unfair to pay $5 per month in fees to read my meter. I thought I agreed to $5 per reading, which would be half as much.
Are there management, efficiency, and financial criteria when hiring management personnel at all levels?
Why do I pay the same amount all winter long when I’m not in Québec? I’m not on a payment plan.
Would it be possible to put the billing date right in the name of the PDF file?
Shouldn’t Hydro set the example by not lighting all of its buildings as if they were Christmas trees?
Why not use climate change as a way to promote your energy, which is clean, as opposed to “natural” gas?
Does someone monitor the amount of time contractors take to carry out pruning work? Lots of time wasted, long breaks=$
How can I find out the details about my monthly energy consumption if I am registered for the equalized payments plan?
Why is it that in an African village, Hydro employees have dinners fit for a king?
Hello. How much does an American pay per kW compared to us, today?
what is average cost per kwhr
Stop taking us for fools. Tell your managers to open up their books to the auditor general instead of acting like kings.
Hi, I’ll be leaving on vacation soon and I’d like to know the amount of my next bill, so I can pay it before I leave.
Does your company offer co-op summer jobs for Technical Support Student and if you do, is there any opening?
I am 73 with a small pension. Do you have special rates for seniors?
Is the inexpensive Churchills Falls electricity part of our purchases/imports made annually?
Is a 400 amp panel more expensive than a 200 amp panel if the same amount of energy is consumed?
Is there any reduction on electricity bill for syrian immigrant refugees? what are the documents that i need to show since i am a tenant
My bill is too high, even in summer, and I only use standard appliances. I live in a 3 1/2 in a basement.
Is it possible to pay a fixed amount every month? Thanks!
Are there any residential programs for renewable energy?
In a previous press release, you say to unplug appliances when we leave the home. Can a few days make a difference?
No more heating and my appliances no longer work?
Why doesn’t Hydro-Québec offer any incentives for smart thermostats (Nest, Ecobee, etc.) like in several other provinces?
Does an InSinkErator (a countertop hot water dispenser) consume a lot of energy?
Is there a place where I can see my daily consumption? With the new meter, it’s impossible to know.
De Lorimier substation
I live in the Îles-de-la-Madeleine and I would like information on how to change my electric water heater to a gas one.
I am an Ottawa resident and I want to buy electricity from Hydro Quebec just like Cornwall. How do I do that?
I like to monitor my power usage, I have the "new" meter, very simple to read, but what do the other numbers that flash on the meter mean?
How do next-generation meters affect motion detectors?
Why does Hydro-Québec have so many spokespersons? I’d like to understand.
Could our smart meter send an alarm to my smart phone if and when power goes out if i'm away or sleeping
Someone that looked like Hydro-Québec asked me to confirm my email address on the Internet. Was it really you?
Why do we often have power outages on the Manawan First Nations reserve?
With dual energy, is it more economical to heat with oil rather than electricity if oil is at $0.65 a litre?
Who should I call if a tree is getting close to my service drop wire?
A few years ago, I had my house tested (air leakage, insulation, etc.). I received a rating of 65: is that good?
Do you really offer free fridges?
How much does Rate L generate in savings per year for aluminum producers, compared to the price paid by consumers?
What are the usual options for charging an electric car in a private garage in a condo? Do I need a separated meter for my garage?
Should I turn off the heat to save money, or just lower the temperature?
Why are cement plants powered with electricity instead of coal (coke)?
Please send link to map showing where power transmission line will be routed in area of Saint-Adolphe d'Howard and south by Morin-Heights
Can an electric vehicle charging station show the number of kilowatts consumed by the car?
I live with 4 new “smart” meters in my 70 m2 condo. What are my risks? How can I reduce them?
Dual energy remove without checking installation
We have an electric forced air with thermopump heat & cooling system. Can we convert to bi energy with gas. what is the cost of conversion?
Why not use surpluses to increase our GDP, our food security and our exports through greenhouse production?
Why does the HQ Web site have « Complaints » section, but not a « Thank You » one, as if often the case?
How much would it cost to fully charge a Chevrolet Volt overnight?
With an electric furnace, do you have to run the fan 24/7 (1/3hp), or only when the furnace is controlling the heating?
Is this video correct in saying you overbill customers? http://www.tvanouvelles.ca/2015/05/21/hiver-2014-lelectricite-deux-fois-plus-chere
My mother has dialysis at home. Can we receive a notice before a scheduled service interruption and have a follow-up in case of an outage?
Propane currently costs me 67¢/litre. How do I convert the kWh into litres to compare the difference between both prices?
Why do we pay takes on hydro? In my opinion, it isn’t a luxury.
Has HQ evaluated the life cycle of hydropower vs. wind power?
Why are there so many outages in St-Côme in Lanaudière?
Has Hydro-Québec ever considered providing telecommunication services? Could the power grid be used to send signals?
I have a dual-energy system and I’d like to know whether I really save more. What exactly are the two prices? Thank you.
What's the normal temperature we should have in an apartment? Thank you
Why is the price of electricity higher for Rate DT when we use backup heating at -12 degrees?
I use electricity and a wood stove for my heating and hot water. Am I eligible for rate DT?
Hello, I have a 400-ampere residential entrance. I have had a new meter for some time. How do I read it?
I’ve had a heat pump installed, and the supplier told me that it was an efficient source of heating at temperatures down to -28.5 Celsius. Is that true?
Who owns the land under transmission towers? Is it only a right-of-way?
I’d like information on water-heater rentals. Thank you.
What’s the point of having smart meters if you continue sending bills with consumption readings every two months?
Why not provide electricity to Quebecers at production cost and at a competitive rate to Maine and other places?
I live on a road in Nantes, Québec, and would like to know if Hydro-Québec installs poles on our property or randomly.
All of the power lines in Westmount are underground. Do you have a program to bury the wires that disfigures cities and towns across Québec?
When will the equipement that serves Monkland Village be properly replaced?we get outages, ;it is unacceptable to equipment failure".
I live in Boucherville and my dual-energy system is set to -15 and one of our neighbors’ is set to -12. Why?
I purchased a lot unserved by Hydro-Québec. The nearest pole is 500 feet away. What should I do to get service?
How much does a block heater cost for one night?
Why can’t my partner get his billing notice at the same time as I do?
An organisation with a worrying financial situation. This statement is not addressed and you are answering rubbish.
I’d like to know if having an old refrigerator makes a big difference on my electricity consumption?
What’s the real cost per kilowatt paid by the average customer?
My garage is separate from my house. Is there a device that can tell me how much energy I use for my garage only?
Do you remove your electronic meters? How much does it cost?
When is the adjustment made for customers on the EPP?
For comparison’s sake, how much does electricity cost in other parts of the world, like in Mexico, for example?
How am I supposed to understand my bill? I am on the EPP but I see three amounts: one in the e-mail, one on my bill and the EPP.
How many kilowatts does a dryer consume if it runs for twenty minutes? Thank you.
Is it possible that the new smart meters affect home systems (Wifi, etc,)?
I have a tree near power lines, who should I get in touch with? If there is a tree to be cut near the wires, who do I contact?
How many of your employees are visible minorities or have disabilities?
I now have a breaker panel with electric baseboard heaters. Are there any subsidies or reduced rates?
Where are we at with charging and developing batteries for electric vehicles and when will they be available?
Is it true that if I use my electrical devices between 10 a.m. and 3 p.m. the rate isn’t the same (smart meter)?
I want to repair my shed roof, but many vine branches are hanging from a power line just above it. What should I do?
Why do I still get estimated bills half the time, even though I have a next-generation meter?
Could we be notified in advance of an upcoming outage if it were due to a substation that had to shed a line?
I’m a tenant and my windows let in lots of cold air. My electricity bill will probably be expensive. Who can I speak to?
Why do I get the feeling that you charge the same price no matter what I do to reduce my consumption?
In the past, you published peak consumption for all of Québec. It would be interesting to have this data once again.
Why do we hear a noise coming from the conductors that enter the house when it is very cold out?
is there an office near Ste-Agathe des Monts, qc that I can go to to speak to someone in person?
What would Hydro-Québec’s maximum annual energy output (TWh) be under ideal conditions?
What is the total energy (TWh) consumed locally + (exports – imports) = total annual net sales?
if a 1500 watt heater is on for 24 hours, how much will it cost per day
where can I find the information of the subsidy program related to the installation of electric car charging stations?
Please help, i live in 3 1/2 have no dryer use economic lights and used a little heating this year and my bill is around 350$. What to do?
Bills are very high and don’t reflect the consumption. What is the reason?
Good job and thank you for this customer-question space. I read the questions and answers. Keep up the good work.
My hydro account
Similar questions should be placed in sections. It takes too long and it’s too hard to find an answer. Thank you.
What’s the situation with the smart meters?
Does keeping the water heater in a cold garage require more electricity than keeping it in the house? Is it a good idea?
How much does it cost per day to use an electric car like the Chevrolet Volt?
Why do you ask us to reduce our energy consumption if you raise your rates to make more money? It doesn't make sense. Thank you.
I have a light fixture with two fluorescent tubes. If I remove one tube, will my consumption go down by 50%?
What is the purpose of the Zigbee chip in smart meters?
Can you remotely control Energy Star appliances like Ontario Hydro does?
my Hydro is very expensive. ..how do I know what is generating the cost?
I would like to know whether turning the heating off in all the rooms of my home will help me save electricity. Thank you.
In Baie-Trinité, are meters read at home or remotely?
I would like to sign up as a new customer, please.
Will the Saputos or whoever made this decision reimburse our sponsorship at the time?
About how much does a 15 minute shower cost?
Can we still have a subsidy for new windows?
I have an old fridge in my basement that uses a lot of energy. Is there any logic in putting it on a timer?
Why not have certain times of day when the rate is lower?
When will we be able to track our consumption in real time with our new meters? Last year, you said next year...
What can be done when heating does not generate heat in a room
Why build wind farms when at the end of the day, the electricity they produce cost more than electricity from dams? Stop cheating us!
Are the new meters able to record consumption properly for dual-energy systems?
Rehire your 50-year-old retirees, that might help; I’m 65 and I still have to work to survive;
Could you tell me how much electricity a Sentinel light uses and how much it costs? (We live in the country.)
Your customers don’t know that a 100-watt bulb that is turned on for 10 hours equals 1 kW and therefore costs $0.0719. Please explain it to them.
How can your rate increases every year be more than the rate of inflation? Salaries don’t even follow inflation.
How can I be sure the power won’t go out if not much money is invested in electrical system maintenance?
If a family has a 400-ampere service entrance, will the Hydro bill be higher than for a 200-ampere one if the amount of energy used remains the same?
I find blackout happening too frequently in Montreal. Why?
Can I drink hot tap water or does it contain harmful bacteria?
Hydro will replace smart meters at no charge. Those who paid not to have them, what will hydro do for them?
Congratulations for this site! You have managed to restore your image, which had been distorted.
In a condo is there any time of the day that is cheaper to cook, wash and use electrical appliances.
How can I track my daily consumption with Hydro-Québec’s new smart meter? With my iPad?
Why are there so many outages in Blainville?
Why is it that we often lose power on Rue Joseph-Hamelin in Sainte-Thérèse? I’m expecting an honest answer. Thank you.
What’s the name of the person from senior management who joined Suez (Europe)?
We had a power failure overnight Sunday, and my heat pump stopped working when the power came back on. What can I do?
My emergency power software indicates recurrent short outages (a few seconds), often at night. Are they planned?
Outage in Ste-Dorothée right now. Do you know when power will be back?
Are there subsidies for newly-built homes that have underfloor heating?
I heard of a program or service that you offer whereas you test the loss of cold air in the house how can I get more info about this..thanks
If I install solar panels on my roof and produce surplus energy, can I sell it to Hydro-Québec?
I don’t want to know how much electricity you export, I just want to know when the power will come back on in Baie St-Paul.
I have a 15-amp circuit breaker. What is the maximum load in watts for the appliances I use?
Are there periods when electricity consumption is less expensive?
How do I read the new meter? Is it possible to track our consumption in real time by computer? Thank you.
Hydro replaced my thermostats for greater efficiency, but they sometimes stop working. What is Hydro’s responsibility?
I’m planning on building a sugar shack on my farm woodlot. How much does a connection to the power grid cost?
Is a geothermal heating system with an auxiliary electric heating element considered dual-energy for Hydro-Québec?
Why are bills as high as ever even though the winter is milder?
I’d like to be able to use the Rainforest EAGLE system like BC Hydro customers can. Would that be possible?
Why is the bill payable dated just before the first of the month even though you have smart meters? So you can charge interest?
I pay by equal installments. I require the balance owed, relative to consumption,when advised every two months.Does the invoice so indicate?
What professional should I contact to determine my home’s air leaks?
Why do you want more and more money when you provide less and less service? Thank you.
How can I use my iPad when there’s a power outage?
I understand it’s winter, but I’m both surprised and disappointed to see my bill go up by 100%.
Why is it so expensive when the temperature dips below -12 after I invested $15,000 for a dual-energy system with a heat pump and propane?
The energy consumption of your appliances, is the result per year, per month or per day? Thank you.
What is your policy on herbicides under power lines?what herbicide is used, what distance is the no spray zone around properties?
Is the 5-m distance between an above-ground pool and the low-voltage electric system a suggestion or an obligation?
You’re buying wind power with final losses of a billion/year. If this amount is transferred over to the government in austerity, does that mean we’re going to have fewer cuts?
HQ has used wind power to justify increases and said that the money went to economically supporting the regions of the province. What justifies the wind farm in St-Isidore?
Why isn’t there a preferential rate for people who own an electric car and who have a charging station at home?
How much does it cost to use a spa in the winter?
Why so expensive? $130 for an apartment and my friend pays $50 for the same thing and the same consumption.
When will Hydro-Québec resume tree pruning in the Bas Saint-Laurent? Lots of branches and trees touch power lines.
Only 2ppl in a apartment and my hydro bill is way high I'm shocked to see that?
Does my hydro cost less after 6:00 p.m.?
Is there a link where I can see the exported energy in megawatts and the rate in real time?
Change our water heater
What are the electricity costs for a spa over 12 months?
Why doesn’t Hydro-Québec bill actual consumption on a monthly basis? That would be as smart as their meters.
I’ve heard about energy storage systems for residences. Is HQ considering this possibility for preventing peaks in demand?
Why do you persist in not wanting to turn a profit?
When will there be fast-charge stations for electric vehicles in every municipality in Québec?
How can I check if the socket of my smart meter is safe and won’t start a fire. Comment vérifier si l'embase de mon compteur intelligent est sécuritaire et ne causera pas d'incendie?
Is Marthe Nadeau still working with Hydro-Québec? If yes, where? Thank you.
Can we have both the dual-energy rate and be an electricity self-generator (e.g.: solar panels, etc.)?
How do I sign up for Info-Pannes and get information on power outages?
Details of my consumption
I have equalized monthly payments and it costs me less in 2015. Will you reduce my monthly amounts?
Do I have to pay $5 every month for my cabin? You don’t read the meter and the road is closed.
When will we see batteries that have longer range, are lighter and faster to charge? If not, there won’t be greater interest in electric cars.
We just moved. How can I find out why my electricity bill is so high?
Why doesn’t Hydro-Québec look into offering wind trees? I’d have one installed. Mr. Couillard has a Green Fund. Ask for financing.
My 2015–16 bill was increased based on the review of 2014–15. It hasn’t been as cold this year and I’ve been using less electricity. When will the amount on my bill be adjusted?
I would like to know what the regulatory safety distance is between the meter and a spa. I have only found the distance from electrical wires.
Why did HQ stop refurbishing the turbines at LG2/ Robert-Bourassa generating station? Will work resume?
With respect to maximum peak, what is the additional production capacity from the Baie James network that could be transmitted?
my home is all electric forced air with heat pump. why is it I can not have a special rate due to climate change.
Since your meter works for you and is intelligent to boot, what would stop it from increasing the rate at night while I’m sleeping?
I’d like to view my consumption for the comparable month for the previous year on my bill, like I used to. Is that possible?
Why have my last two bills been so high even though we have had relatively mild weather since September?
Which electronic thermostats are considered the best?
When are electricity rates the lowest?
Is it true that lowering the heat at night doesn’t save anything since turning the heat back on the next day consumes just as much electricity?
I’d like a support letter in English for a DARK SKY PARK project in my municipality. Who do I contact?
There are old Hydro-Québec poles in front of my home that have had to be removed for four years. How can I let you know?
On my bill, there are two rates. What should I do to always have the lowest one?
Many buildings and public spaces in Europe have timers. Do you think we could implement a system like that here?
ARE THERE DIFFERENT RATES AT DIFFERENT TIMES OF THE DAY
In Europe, there are lower rates after 8 or 9 p.m. Can this be done in Québec?
I have bought an electric vehicle and would like to know if kilowatthours are less expensive in the evening/at night?
Why doesn’t Hydro-Québec have monthly bills?
Why on our bill do we no longer have the yearly total as compared with what we have paid so far, as there used to be on the left of the bill?
What are the clearance standards for vegetation near overhead and underground power lines—for example, the lines that supply electricity to streetlamps?
Does air conditioning consume a lot?
Is there a charge to go from a non-communicating meter to a communicating one?
We are heading to France on June 1. How long ahead should I notify Hydro-Québec? We are on the budget plan.
Can you come and replace the streetlight across the street from me? It is not working. Thank you.
Why is the price of electricity supplied by HQ using hydro base, is not cheaper than from companies using coal and oil as their base?
Does electricity cost more between 4 and 8 p.m.?
I’d like to know where the amount on my bill called “Amount due, not payable immediately” comes from.
Why do you bill a new customer based on estimated consumption without taking an actual reading at the start of their consumption?
In the condo I rented, my bedroom is 13x13 and the baseboard is 750 watts. All the condo units are like mine: it takes too long to heat to a comfortable temperature.
Why is the fixed charge based on the number of kWh during the billing period and not a fixed amount per month?
Why do you limit the number of characters for questions? Are you trying to avoid more complex questions?
I’m gone half the year. What’s the point of having a fixed charge billed daily?
What is the average yearly rate at which each kWh is sold to the United States?
Why do you bill a fixed charge to individuals?
Why do I have to pay 400$ for two months’ worth of electricity when we’re never home?
I have electric heating. The landlord told me he wants me to pay for the electricity and he will pay for the heating. Is it possible to separate the two?
Why can’t I have access to my meter readings whenever I want? The information is sent since you bill me.
Could you please help me access my account online? Thank you
I don’t understand why Hydro continues to set up wind turbines if their electricity costs much more than their sale price.
I don’t understand selling energy to New York and why the price isn’t comparable to what’s paid by Quebecers.
During freezing rain is it possible for HQ to do anything to increase the temperature of high tension wires to melt the ice accumulation
I'm shocked by my electricity bills and I'm alone in my house
I have a bi-energy heating system. How do I figure out from my power meter how much I am consuming above and below the critical temperature?
Did my neighbours have similar invoices to mine last winter?
Why is there so many power interruptions in the Chapeau area (Allumette Island)?.
Do you have any special assistance programs for Seniors...I'm all electric...thanks for the continued great service and support...
Why don’t you set up wind farms around the large dams up North? They have wind and also transmission lines.
Why were hydro québec production and hydro québec distribution separated?
Why don’t you promote wind energy more actively?
Is it true that I could save electricity if i close the water heater if I go away for 3 days
Three branches of my tree need to be cut, there is a power line under them. Do I need to pay Hydro-Québec or will you come by to trim it?
When will you install a timer or an on/off switch on my Cascade 40? I only use my hot water tank twice a day. Let’s save energy…
How long does it take to heat the cold water in a Cascade 40 water heater before I can use it?
I find that the dual-energy rate is exorbitant! We pay at least four times the rate when it’s cold and one cent less when we use auxiliary heating under - 12 degrees.
Hello, can I pay my Hydro bill by pre-authorized debit using my Visa credit card or bank account?
is it better to lower the temperature in rooms i don't use and close the doors or keep the temperature the same and keep doors open
Is there any software that could help us reduce our electricity consumption?
What fax number should I use to return an Authorization Form please?
When will I have the EPP plan at my new apartment? I had it before.
Is there a fare to change from a non-communicating meter to a smart
Number of readings for non-smart meters per year.
Do you have a spokesperson to present your transportation electrification plan?
I would like to know the difference between my consumption now and 2015
Why am I paying a higher electricity bill since the installation of your smart meter?
Can you give clear, precise, answers that address people’s specific concerns instead of vague ones prepared ahead of time? Thank you.
Why invest in wind power when production costs are higher than sale prices?
How to reduce my Hydro bill?
Which is more economical: my conventional oven or the toaster oven plugged into the 110?
Can you please e-mail me my bill? I already pay it online
How much does dual-energy cost?
How do I reduce my electricity bill?
Could you tell me how much it costs to use a portable electric heater: 1000 watts, 3415 BTU, 2 hours per day?
I understand the term “demand during a given period” but the number is never reset. Instead, it always increases.
I’m moving in April. I’ve used less electricity than last year. Do I get a reimbursement?
Why do you build less profitable wind turbines instead of investing in hydropower?
About two months ago I saw a chart with the peak hours, but I can’t find it anymore.
Are there reduced rates for owners of electric vehicles?
Why is my bill too high…$240…but there is just me and my son at home?
I have a new condo that is very well insulated and I heat very little. Why is my electricity bill so high?
Why are you stealing the people that
Why are you swindling Quebecers with your new smart meters?
Do the first 30 kWh start at midnight?
Why this winter I have the same kWh as last winter,but used my furnace 10 times less?Is it because of the newly installed counter?
What is the most competitive source of energy in Québec in 2016?
do you have any monthly plan to reduce budget?
Do electricity rates vary based on the type of home (apartment, condo, house, big house, etc.)?
I’ve been told you have a program to replace water heaters with rentals. Could you tell me about it?
Does Hydro-Québec install water heaters?
I bought a house and I want to put the power bill in my name.
how much would it cost to convert an oil/water heating system to electric
Does Hydro-Québec come inspect the wire on the roof of my home first?
When is the best time to do laundry?
How much can i save by turning off my water heater when i am away from home for 48 hours at a time
Who is responsible for pruning the tree between the pole in the street and the connection to my home?
When will you stop the abusive rate increases on the pretext that you’re improving the network? Use the billions from your annual profits!
At what time of day are your rates in kW the lowest?
My bill is very high we are my son and myself only why so high??
Information on the electricity cost of a rental unit
Hydro-Québec promised Web access to our real time consumption using the smart meter “in 2015”. Is it on its way? We’re in 2016!
what happens if the old tenants owed money to hydro and I move in to in to this location do I inherit their debt ?
When will you finally make public the secret agreements with the aluminum smelters and other large-power customers?
How much increase for your employees?
Why do I have to pay for meter reading every month when no one has come to see my meter with their own eyes?
How do I take the reading of my new smart meter?
what do you consider to be dual energy
Since my smart meter was installed, my bill has climbed. And I am not alone.
Why do I still receive a bill (monthly EPP) with estimated consumption even since the installation of the smart meter?
I sleep two feet away from my new electric meter. Is it dangerous?
I am looking for an internship as a heavy-duty diesel truck mechanic in the Outaouais region. Do you have a contact for me? Thank you.
Why does the fixed charge appear separately on my bill? Is it a fixed fee that isn’t related to my consumption? Thank you.
How can I compare my electricity consumption from December 2014 to February 2015 with December 2015 to January 2016?
What are the peak hours for electricity use?
If we use less electricity during busier periods of the day, will we reduce our bill?
Why are there so many outages in our neighborhood compared to the rest of the municipality (Blainville)?
Even though I have intervened several times, there have been a lot of outages in my neighborhood in the past ten years. What is HQ doing to solve this problem?
On Tuesday, February 24, we won’t have power for 6 hours! Is it that urgent to do cut power when it’s so cold?
I have asked a # of Hydro Quebec reps to explain what ALL the function that display on the meter mean and no one can answer me, Can You?
I used more kWh than last year and had to heat with an three extra cords of woods. Are the smart meters rigged?
I changed my windows, patio doors and the front and back doors. And yet my bill is still higher. Why?
Hello. I equipped my home with switches and scheduled thermostats. Does Hydro-Québec give rebates for this purchase?
Why aren’t wind turbines built around the big dams in the north? The lines are already there.
Why not advise us ahead of time of scheduled service interruptions?
What does a rates advisor do when we are in a monopoly situation?
Why sell our electricity cheaper to the United States and more expensive here where it is produced?
Why doesn’t HQ bury its hydro poles? It would add make supply more secure.
What are Hydro-Québec’s performance indicators?
Why can’t we install meter collar transfer devices like in other Canadian provinces? www.captainelectric.ca
I’d like to see the planned route for the high-voltage line between St-Adolphe d’Howard and Mont-Tremblant and the other municipalities.
We have too many wires, our neighbors only have one or two discreet wires. Can we reduce the visual pollution or spread it out more fairly?
What is the average electricity consumption for all of Québec?
At night, I turn on the fluorescent bulb on my range for light. Is that the most economical option or should I use my torchiere instead?
There’s something going around Facebook: the cost of electricity sold to the United States is higher than the revenue generated. Is this true?
How to read the smart meter
We would like to know our account balance
Is there a subsidy to change the old service box in a home?
It is the branches causing outages? After so many killed? Some over 100 years old & healthy. Why? Still happening? a waste of trees.
What is the procedure to have a new building hooked up to the grid?
I didn’t know your Right Moves Web site. Thank you and good job!
What is the cost to rent a Water heather tank 60gal ? it is impossible to talk to some one ...
I’d like to have a detailed history of the outages in the Limbour sector, on the Rue de Sources in Gatineau, between October 1, 2015, and February 15, 2016.
How can I speak to some one in HQ ?
Do you recommended a tackless water heater?
Is it true that with the new meters, Hydro-Québec stops averaging consumption over the billing period?
The most expensive hours per day
I’d like to know how much it costs to run an oven at 450 degrees Fahrenheit for an hour and a half. Thank you.
Do you have a program to replace thermostats in the home? Thank you.
Why with the "smart meters"my consumption is higher than previews meters even when is not cold like last December?
what is the amount of savings between a heat pump that will work up to - 12 degrees c. compared with one that works up to - 20 degrees c.
my husband and I have same customer number , do we need to create different online accounts or we can use just one account for a both?
There is an E1 message on my iso therm 3000 thermostat. What does it mean and what should I do?
Why can’t I send my question?
Why not use the revenue from Hydro-Québec Production to pay for the increase in distribution costs?
Do I need a lease to sign up for hydro?
What profit target did the shareholder (Québec government) set for Hydro-Québec for 2016? What will Hydro-Québec do if it is not attained?
I would like to know the annual consumption
Can I change my address online?
Hello, I pay a fixed amount of $70/month but another amount appears on my bill. What is it?
Is there a super efficient electric furnace which you would recommend
We have a business with 400-W high-pressure sodium fixtures in the warehouse. Would we save by switching to LED fixtures?
Why does your bill have 366 days in a year?
What is your customer service phone number?
How much a year does a 400-watt bulb cost? How can I do the math myself?
Why do I have to pay $10 per month to have my meter read? Since last summer, the meter reader only came by once.
Could I pay my monthly bill with my MasterCard, so I could collect Air Miles ?
Your answer on the price per kwh since 2006 isn’t clear. For 2015, you say $0.0719. So it’s $0.0568 (first tier) & $0.086 for the rest? Thank you.
Where is the monthly amount on my bill for my non-communicating meter?
Why does it cost me more than $200 a month for an empty duplex where the heat is at 10 and there is no hot water or fridge or appliances?
Why do your advertisements still recommend that people change their appliances? It just encourages spending.
I work at an engineering firm. Why don’t you wait to figure out what you want before getting us to work on new buildings? We always have to start over. Isn’t it more expensive?
Average price for a 1200 square foot cottage with 3 people?
Is it less expensive to wash our clothes during the morning or in the evening?
Can I use a compact fluorescent energy saver lightbulb indoors?
How can I know my peak amperage on a smart meter?
I would like to know if you still recycle fridges.
How can I find out how much electricity is being consumed in my home?
Campaign to restore your image: have you considered getting a telephone system that doesn’t send the message “Get lost”.
Should I shut off the heating system in summer? If not, at what temperature is the system considered off?
I have AUBE thermostats that produce black marks above them. Is this normal?
Is there still a subsidy program to replace old thermostats?
You sold 200 TWh for 3380 M$. Is that 1.7 cents a kWh? that seems very cheap. Why so?
What is the best type of bulbs to buy
Is the outage in Assomption serious? Since about 8:00 p.m.
Time when power will be back.
What does it cost to maintain and replace (1) wooden utility poles and (2) prune/remove trees annually on the Island of Montreal?
Outage again this morning! How can it be that in Québec, where there is so much electrical expertise, conductors (wires) aren’t underground?
Is there a public relations person I could speak with concerning your reference no.dcl21915192. It's concerning a heritage bldgJerry DUBEAU
Hydro-Québec announces its 2015 financial results
I would like to know if it’s mandatory to have our address on our outdoor meter (residential).
how can I access my accpunt?
I’m moving soon. What is the procedure?
Does HQ is reconsidering the smart metering? With battery like the Powerwall, We could balance the energy load on the grid at night.
Is there a way to have all the price trought the year of HQ, not in %, i want to calcul the inflation of the price for my solar panel.
How do I sign up for Info-Pannes and get information on power outages?
Did Hydro-Québec analyze the impact of the harmonics reinjected into the system by electronic household appliances in Québec?
Why doesn’t our bill go down even if we’re watching our consumption?
Is humid air (50%hr) easier to heat than dryer air (30%hr)?
why did the D rate almost double, and what is the regular rate?I don't think there will be any savings anymore.
Can I install programmable electronic thermostats if I have radiant ceiling heating?
I own a duplex and I supply electricity to my tenant. Would it be more advantageous to have two meters instead?
where could i see all my previous bills?
Hello, could I get the energy consumption history for the previous owner for the last 2 or 3 years (including me)?
I just replaced my lightbulbs with LEDs. How much will I save?
Anyone who follows the news has the same perception: why are you the only company that can’t be investigated?
Why did you voluntarily cause black outs for Quebecers in order to be able to export electricity, about 3 or 4 years ago?
will it consume lots of electricity when son take 15 to 20 minutes of shower?
does it cost less to run the dishwasher at night
Since my meter was changed, my bill increased a lot and I now pay $300 per month. What can I do?
With my converted heating system, how can I manage it efficiently to reduce costs, given my investment?
With the profits we make every year, why continue increasing the price of a kilowatthour at the rate of inflation?
Renewable energy, bravo! We have lots of wind in the Côte-Nord and yet not many wind turbines.
I just rent a house ,and want to Bill me ,what have to do?
How can I read the consumption of my new meter?
Is it possible that my meter is being hacked?
Why don’t we receive a dividend from the profits of electricity exports if, like you say, HQ belongs to us?
Do you have an app for tablets?
What is the certification number of the non-communicating meter (CSA or UL), the date and certification required for all electronic devices.
Could you confirm that non-communicating electronic meters do not, and never will, emit any radiofrequency energy whatsoever and that they will never be modified?
Of the studies reporting that smart meters present no thermal or non-thermal health effects, which ones state that the meters are safe?
How do you respond to the 12 recommendations regarding radiofrequency energy made by the Standing Committee on Health in June 2015 (www.C4ST.org)?
Of Hydro-Québec’s thousands of projects, how many are orders from the Québec government for regional economic development?
With dual energy, electricity-oil, what is the maximum temperature that one may attain via the heat pump before the oil furnace kicks in?
Why are you suddenly being so likeable? Not so long ago, we always had to defend ourselves against Hydro-Québec.
Hello, my neighbor told me that the price of my consumption, 0.0568 cent per kilowatthour, includes other fees, such as the meter reading fee, for example. Is that true?
This new approach is long overdue. Well done!
Why does Hydro-Québec refuse those who request it to keep their electromechanical meter or to get it back?
I have lived for two years in a building with 128 smart meters, without having the analog meter from my former apartment. Is that normal?
Does a milder winter = less revenue for HQ?
I have been on Rate DT for 20 years. In Laval, has the switch temperature changed from -14 to -12? In what year?
On the transmission poles, I noticed that the ground wires were cut by thieves. Is this dangerous?
There are VERY frequent outages in Lévis (Pintendre)! Why are there more outages here than elsewhere on Québec’s south shore?
Why did you avoid answering the question from Pierre from Québec? He asked you about KW and you answered in $.
Why are the financial assistance programs for improving energy consumption only available to well-off people? (requiring a contractor…)
Why do we see so few solar panels in Québec whereas as soon as we arrive in Ontario, there are so many?! Better advertising over there?
How do I reach you? By phone? I’ve been trying for more than a month. According to your message, the call volume is too high… What service!
At what temperature should I set my home if I’m away all winter? I close the water main near the street.
Why did you decide on your own about our meters, without asking for the consent of homeowners?
Where are the 2016-2017 rates on your Web site? It’s March 3 and they are still not available.
Can I pay by mastercard
Why do you not allow EPP Customers to use Credit Cards for payment? (Provided that they have a good payment history)
Tell us about motor-wheel technology please.
what to do when you know there will be a planned power outage for repairs
With all of your enormous expenses, aren’t you embarrassed to ask for increased rates?
Aren’t you a little embarrassed that some of your employees earn more than a surgeon?
I would like to estimate my heating costs using wood vs. electricity. How can I calculate this?
There are 44 next-generation meters and 3 600-V distribution transformers under my bedroom. Are they dangerous for my health?
In addition to its 43 permanent lawyers, is Hydro-Québec planning to hire 2 or 3 more to avoid paying $11 million in external legal fees annually?
What is the danger associated with sleeping against a wall to which 16 smart meters are attached, in a metal bed?
The ceramic connectors of the power line on the exterior wall of my triplex are ripped off. Is Hydro responsible or am I?
I have the dual-energy rate. For the past 10 years, once the temperature reaches -15, the rate changes. This year,
A wall map of the Transénergie system used to be available. Is there an equivalent today?
How much would my electricity bill be for a 2000-square-foot bungalow built in 1974?
Why don’t you have an e-mail address to reach your customer services?
Phone number or list to call about renting a water heater
Is there a flat fee if an individual customer has 10 hydro accounts? Thank you.
Hello, I would like to pay about $30 more each month on my electricity bill because I had a spa added last year.
explain the dual rate for residential customers
Now that the deployment of smart meters is finished, what will happen to customers who blocked off their old meter?
I would like a table of Canadian hydroelectricity rates.
WHY ANOTHER RATE INCREASE - AREN'T YOU ALREADY SCREWING HOME USERS?
Why is it that on Hydro-Québec’s site, for a given address, the consumption does not correspond to what I was told?
Why do the EPP billing dates change from one month to the next?
Can u grow stuff under ground
You made $2 billion in profits last year. Why do you have to raise our rates?
Is it better to use a 110-V or 220-V oven?
In the 2015 annual report (p.21), the MILE tool located the cause of many outages in a ski resort. Which resort was it?
When will you get rid of the fixed charge?
What is the source of the GHG emissions produced by hydroelectric generating stations and wind farms?
Can protection against solar electromagnetic pulses also protect us against nuclear electromagnetic pulses?
i live in Dollard des ormeaux since 2 years and we loose power often, in St. Leonard where I lived 42 years it rarely happened, why...
Portable air conditioners and savings. How does it work?
Do Hydro Québec recommend tankless water heaters?
Do you plan on using multiple battery storage systems to balance the power system like Ontario does?
Does the billed amount represent consumption for the current year or is it estimated based on last year’s consumption?
Is it really true that we have the lowest rates…because the states of Oregon and Washington in the U.S. have a production cost that is 15% less than HQ.
I HAVE NEW HEAT PUMP,CAN I HAVE THE DT RATE?
Why not consider the public’s discontent with smart meters?
How can I speak to some one in HQ ?
Please explain the principle of the minimum payment instead of the annual fixed charge and how the rest of the billing works. In the end, is it better?
how much does it take to heat a4 room appartment
Can I borrow a Hydro truck for an electricity course I will give at a school?
I would like to receive some documentation about servitudes.
How can I change my smart meter for the other one?
Isn’t the Energy East pipeline an opportunity for Hydro-Québec to break into the market in the rest of Canada?
Our electrical panel is not insulated. We feel cold air whenever we open the panel. Is there something we can use to insulate it?
With the arrival of hydrogen cars, what about producing it with our electricity surpluses? Make money exporting it?
I would like information on how heating green.
Duplex: Turned off all breakers on the first floor and the indicators at the bottom of the communicating meter continue to move from left to right. What should I do?
Are there fees to change our Hydro account billing from every two months to every month at the same rate?
I am moving next Monday and I forgot to change my address. What can I do?
Why raise awareness about electricity usage during peak hours? We can’t all change our work hours.
To take advantage of the lower rate for the first 30 kWh, would it be possible for the smart meter to send us an e-mail when we exceed it?
How much does a 60-foot bucket truck with two buckets cost? Thank you.
Do you make a lot of money?
Is it possible for a business to get a three-phase supply at 120/208V low voltage level?
Is it possible to one day move to 220V, given that this standard is safer, more efficient, and more ecological?
Has HydroQuebec ever considered using the dormant Portland-Montreal Pipeline as an underground conduit for high-voltage lines to the NE US?
Does Hydro-Québec have an agro-industrial department?
Are you planning on revamping the bill? It’s so difficult to find the information we’re looking for.
Why is my father considered “a factory” when he only has one table saw in his home? His rate was changed as a result.
Do smart meters measure harmonics? Do they affect my bill?
Did you know that you could be more efficient by using artificial intelligence, which would simplify decision-making during outages?
At what temperature should I set the two thermostats on the hot water tank?
How much does it cost to disconnect electricity to cut down a tree?
When will the “Hydro-Québec” car see the light of day? We have the TM4 motor and the batteries. We just need a partner for the chassis.
How much would a rate freeze cost?
What’s the difference between a run-of-river generating station and one that has a reservoir?
Deactivate electronic billing
which companies do you refer for water heaters
what is the minimum height for high tension wires (residential area)
I have a SmartThings Hub that supports the ZIGBEE protocol. Can I have access to the meter data?
Why not let us know about scheduled service interruptions in our Customer Space?
Can I pay my EPP on a weekly basis?
HOW DO I OPEN MY CUSTOMER SPACE TO PAY MY BILL?
how much is the cost to install and separate electric meter to my garage ?
l bought new duplex, after sale, one of the unit will be vacant Should i call hydro Quebec to register my name until i find new tenant ?
Who pays the cost of installing new Hydro poles?
Hello, do I have to cancel my electricity contract if I’ve sold my house?
Clean energy - Welcome home – Hydro-Québec
Rates - Welcome home - Hydro-Québec
Customer service - Welcome home – Hydro-Québec
Exports - Welcome home - Hydro-Québec